Verzendbeleid
Last updated: June 20, 2026
Thank you for your order at LOVX JEWELRY.
Our jewelry is processed with care and, for personalized orders, specially made for you. Below you can read what to expect.
1. Processing time
Normal, non-personalized jewelry is usually processed within 1–3 business days.
Personalized jewelry requires extra time, as it is specially made for you. This includes name necklaces, initials, dates, engravings or other personal details.
2. Estimated delivery time
The estimated delivery time for LOVX JEWELRY orders is usually:
7–12 business days
This includes processing, production and shipping.
During busy periods, holidays, sale promotions or for personalized jewelry, delivery may take a little longer.
3. Order in time for gifts
Are you ordering jewelry as a gift for a birthday, anniversary, holiday or special date?
We recommend ordering at least 12 business days in advance.
We always do our best to deliver your order as quickly as possible, but we cannot guarantee delivery on a specific date unless this has been confirmed by us in writing in advance.
4. Personalized jewelry
Personalized jewelry is specially made for you. Because of this, production may take slightly longer than for regular jewelry.
Please check your personalization carefully before placing your order. Names, initials, dates and texts are made exactly as you enter them.
LOVX JEWELRY is not responsible for delays or mistakes caused by incorrect information entered by the customer.
5. Track & trace
Once your order has been shipped, you will receive a shipping confirmation with track & trace, if available.
It may take 24–72 hours before the tracking information is actively updated by the carrier.
6. Delays
We do our best to deliver every order within the estimated delivery time.
However, delays may occur due to:
busy periods at carriers;
holidays;
customs checks;
weather conditions;
incorrect address details;
international processing;
circumstances beyond our control.
LOVX JEWELRY is not responsible for delays caused by carriers, customs or other external parties.
7. Incorrect or incomplete address
The customer is responsible for entering a correct and complete delivery address.
Always check your address carefully before placing your order.
Did you make a mistake? Please contact us as soon as possible at:
We will do our best to adjust the address, but we cannot guarantee this once the order has been processed or shipped.
8. Not at home or package not collected
If a package cannot be delivered, is not collected or is returned due to an incorrect address, additional shipping costs may be charged for reshipping.
The original shipping costs are not always refundable in that case, unless otherwise required by law.
9. Package marked as delivered
Is your package marked as delivered according to the track & trace, but you have not received it?
Please first check with neighbors, housemates, your mailbox, parcel points or safe delivery places around your address.
Then contact us. We will help where possible with starting an investigation with the carrier.
LOVX JEWELRY is not responsible for loss or theft after a package has been marked as delivered by the carrier, unless otherwise required by law.
10. International orders
For international orders, customs fees, import duties, VAT or administration fees may apply.
These costs are the responsibility of the customer, unless they were clearly paid at checkout.
LOVX JEWELRY is not responsible for delays caused by customs or local authorities.
11. Multiple packages
If you order multiple items, your order may be shipped in multiple packages.
This can happen especially when part of your order is personalized.
12. Questions about shipping
Do you have questions about your order or shipping? Please contact us at:
